Privacy Policy
Last updated: March 5, 2025
Welcome to Vac Ex Dispatch Limited (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, and protect your information when you use our vacuum excavation booking platform. By using our services, you agree to the terms outlined below.
1. Introduction
Vac Ex Dispatch Limited is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy outlines how we collect, use, and safeguard the information you provide when using our platform.
2. Information We Collect
When you use Vac Ex Dispatch, we may collect the following types of data:
- Personal Information: Name, email address, phone number, and payment details.
- Booking Details: Service location, job specifications, and other relevant job-related details.
- Device & Usage Data: IP address, browser type, and interactions with our platform (e.g., pages visited).
- Cookies & Tracking Data: Information collected through cookies and similar tracking technologies.
3. How We Use Your Information
When you use Vac Ex Dispatch, we may collect the following types of data:
- To process bookings and facilitate services.
- To communicate updates, confirmations, and customer support.
- To improve user experience and optimise platform functionality.
- To process payments securely.
- To comply with legal requirements and prevent fraudulent activity.
4. Sharing Your Information
We implement industry-standard security measures to protect your personal data from unauthorised access, loss, or misuse. However, no online service can guarantee complete security.
5. Data Security
We implement industry-standard security measures to protect your personal data from unauthorised access, loss, or misuse. However, no online service can guarantee complete security.
6. Your Rights & Choices
Depending on your location, you may have the following rights regarding your data:
- Access, update, or delete your personal information.
- Opt-out of marketing communications.
- Restrict or object to certain types of data processing.
To exercise your rights, contact us at support@vacexdispatch.com
7. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance platform functionality, analyse traffic, and improve user experience. You can manage your cookie preferences through your browser settings.
8. Contact Information
If you have any questions or concerns about this Privacy Policy, please contact us at:
Vac Ex Dispatch Limited
99 Canterbury Road
Whitstable
Kent
CT5 4HG